FAQ

• On the item's page select your chosen size
• Click on "add to basket"
• You can then choose to continue your purchases, or finalise your order
• If you have a discount voucher, click on it so that the reduction is applied then click on "OK" otherwise click on "order"
• If you do not have an account, please create one, or if you are already registered, please log in using your email address and your password.
• Enter your delivery address or check that it has already been entered, then click on "order"
• Select a delivery option. Please select the pick-up point or post office if you have chosen this delivery option.
• Tick the "I have read the general conditions of sale and I adhere to them without reservation" to go on to the next step, then click on "order"
• You can pay by debit/credit card (click on the first rectangle), in three instalments free of charge with Cofidis (second rectangle) or by PayPal (third rectangle)
• You will shortly after receive an email confirming your order.
• As soon as your order is shipped, you will receive an email

Once your order has been confirmed, it can't be changed. If your order shows a “Payment accepted” status, please contact Customer Service who will cancel and refund your order. You may than place a new order. Once the order status changes to "Order preparation confirmed", we can no longer intervene. If you wanted to add an item, you will need to place a new order.

Une fois votre commande validée, malheureusement celle-ci n’est plus modifiable. Dès lors, si celle-ci est en statut « Paiement accepté », merci de contacter le Service Client qui se chargera de l’annulation et du remboursement de votre commande . Nous vous invitons par la suite à réitérer la commande de la paire souhaitée. Dès lors que le statut change en « Bon de préparation émis », nous ne pouvons plus intervenir.

You can see the status of your order once logged into your e-shop account, in the "MY ORDERS" section.

To track your order, log into your e-shop account and go to "MY ORDERS", click on "VIEW DETAIL" next to the relevant order.
Then click on "TRACK YOUR ORDER" to access the carrier's site. If you already know your parcel number, here are the links to directly access the carriers' sites:

socolissimo.fr

chronopost.fr

UPS

DHL

Please check your junk mail.

If you receive an item different from the one ordered, please send us photos as soon as possible by email to: eshop@freelance.frindicating your order number and the item concerned.

If you receive an item different from the one ordered, please send us photos as soon as possible by email to: eshop@freelance.fr indicating your order number and the item concerned.

Our shoes are carefully checked. If unfortunately you receive a pair with defect, please send us photos as soon as possible by email to: eshop@freelance.fr indicating your order number and the item concerned.

We recommend that you consult the care guide for information on the leather used for your item. If you have any other questions, please send us photos to: eshop@freelance.fr indicating your order number and the item concerned along with a brief description of the problem encountered.

Any repair request must be made by email to: eshop@freelance.fr indicating your order number and the item concerned along with a brief description of the problem encountered. Photos of the fault/damage must be attached to this request.

However, if you need  after-sales service for an item bought in a store, you should take the item to the store concerned or contact them by phone. . You will find their contact details here :ici.

We accept to undertake certain repairs where possible and only within a year of the date of purchase. Not all repairs are guaranteed..

We do not guarantee any damage resulting from misuse or improper care. We do not offer repairs on alterations or work undertaken by a cobbler.

You can get advice from your Free Lance store or contact our customer service contacter notre service clients. Your cobbler may also be able to advise you.

Do you know the name or reference number of the item? If so, enter this information into the search bar at the top left of our site to directly access the item's page.

For each product page, you will find a description, the composition, the heel heights, and the sizes available.

The photos published on our site are taken from several angles to best present the items.

To help you choose your size, please refer to this chart. If we consider it useful, we add more detailed sizing information to the item's product description. Our shoes can be tried on in-store before being ordered from our e-shop.

All of the models in our e-shop are stocked in our FREE LANCE store at rue du Four in Paris 6, except those marked with a “web exclusive” pictogram.

You can create your perfect Free Lance pair by going to this page cette page.

The prices indicated on our e-shop are the same as those charged in our stores and recommended to our resellers.

You can pay by debit/credit card, PayPal or in three instalments free of charge via Cofidis.

Please check you have entered the correct details.

We use Monetico, a secure online payment portal. For PayPal payments, payment security is managed directly by PayPal.

Please send us an email to: eshop@freelance.fr for this type of request.

Go to the bottom right of our home page and under "NEWSLETTER" enter your email address then click "ok".

To unsubscribe, simply click on the "unsubscribe" link at the bottom of the Newsletter and then confirm your unsubscription.

• Delete all cookies and temporary files stored on your computer

• Check that the JavaScript tool is activated

The items in your basket remain available in our e-shop until you validate your purchase. This means that other customers can buy them.

We do not yet offer a loyalty program.