The Company allows the consumer a retraction period of fourteen (14) days in which to return any products that are unsuitable. This 14-day period is counted from the date of delivery of the product to the consumer.
This right to retract can be exercised without attracting any penalty, except for the costs of delivery and return, which remain at the consumer's expense (unless has made an acknowledged error).


Start a return procedure :

1- Login to your account
2- Go to the heading « Order history and details »
3- Click on « + » on your order reference on the left
4- Notify the product you want to return and don’t forget to specify the reason

  •    size exchange
  •    product exchange
  •    defective product
  •   order’s cancellation

5- Click on « Make a RMA slip »
6- FREE LANCE’s Customer Service Department supply you a return number

Finally, you can proceed to the expedition according to the following procedure

All returns must be sent to FREE LANCE within fourthen (14) working days following the return agreement, and must be in perfect condition and entirely enclosed in its original packaging, to the Company's address

Rautureau Apple Shoes
Rue des Bois - BP 2

We only accept returns on shoes that are in the same conditions as received. They must be in unworn, perfect, resale condition and in the original packaging . We reserve the right to refuse and to return the shoes to you if your return does not pass our quality control.

The return number must appear clearly on the return packaging and the return voucher must be printed and slipped inside the package.

The return is left to the responsibility and to the risks of the consumer.
No « cash on delivery » will be accepted for any reasons.

Claims will be contested if there is a breach during the procedure.
If anomaly is detected, parcel will be sent you back.


Returns may usually processed in 3 working days from their receptions. However, during full periods, process can require until 7 working days.
Once refund accepted, an e-mail confirmation will be sent to you.


In the case of product or size exchange, the procedure is the same.
Once your parcel receive, you will get a discount voucher available on your FREELANCE account which will allow you to order immediately a new pair.