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RETURNS


The returns from metropolitan France are free.

The returns shipping costs outside metropolitan France remain chargeable to the consumer
(refer to general terms and conditions).

If you are not satisfied with your purchase for some reason, we will accept your return within 14 days after receipt of your order. No return, no exchange will be accepted for the made-to-order pairs.
Returns to our Free Lance stores, for eshop orders delivered to stores, are possible. However, we don't accept the returns to Free Lance stores for eshop orders delivered to home or to a pick-up store.

Our teams inspect each return. For it to be accepted, the shoes should be in in the same conditions in which you received them, new and unworn, with their accessories (laces, bags, etc.) and in their original packaging. Attention : the shoe box should not be used as transport carton and must be undamaged upon arrival and clean for resale.

It is important to watch out when trying the shoes. We recommend testing the shoes on a clean floor, carpet type, to avoid damaging the sole. The return of shoes with damaged sole will be refused. We reserve the right to refuse a return if all the conditions are not respected, if the product has a damage or for hygienic reasons. In that case, we will resend you the shoes.




PROCEDURE

Start a return procedure :

1- Login to your account

2- Go to the heading « My orders »

3- Then, click on the number of your last order.

4- Tick the item that you want to return (The tick box does not appear if you exceed deadline so we invite you to contact the customer service).

5- Specify the reason of your return and click on « Make a RMA slip ».

We do not offer exchanges. If you are not satisfied with the size or the model, we invite you to return the shoes for a refund and then place another order.

6- Once your return accepted, you will receive a confirmation email and the status will become "Waiting for package". The return agreement is available in the heading "MY RETURNS" and we invite you to print it and join it inside the parcel.
For returns from metropolitan France, print the return label as well and stick it on the package.

7- Finally, you can proceed to the expedition.
All returns must be sent to FREE LANCE within fourthen (14) working days following the return agreement, and must be in perfect condition and entirely enclosed in its original packaging, to the Company's address:

Rautureau Apple Shoes
FREE LANCE
Rue des Bois
BP 285130 LA GAUBRETIERE
FRANCE

We only accept returns on shoes that are in the same conditions as received. They must be in unworn, perfect, resale condition and in the original packaging . We reserve the right to refuse and to return the shoes to you if your return does not pass our quality control.

The return voucher must be printed and slipped inside the package.

The returns, outside metropolitan France, are left to the responsibility and to the risks of the consumer. No « cash on delivery » will be accepted for any reasons.

Claims will be contested if there is a breach during the procedure. If anomaly is detected, parcel will be sent you back.



REFUND

Returns may usually processed in 3 working days from their receptions. However, during full periods, process can require until 7 working days.
Once refund accepted, an e-mail confirmation will be sent to you.



EXCHANGE

We do not offer exchanges. If you are not satisfied with the size or the model, we invite you to return the shoes for a refund and then place another order.