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Do you have a question regarding an order placed during the current Covid-19 crisis? Here are some answers to frequently asked questions.
When will my order be delivered?
Deliveries of online orders are assured, however delivery times are likely to be extended.
When will my order be shipped?
We currently have a pared-downed team due to this period of uncertainty. There may, therefore, be delays in shipping your order.
La Poste now only delivers on Wednesday, Thursday and Friday.
How do I collect my package from a relay point / post office?
We have provisionally extended the delay for returned items. For orders placed between 1st March and 11th May 2020, the delay has been extended to 14 days after the end of the self-isolation period.
We have taken all measures necessary to ensure that your orders are safely prepared in strict accordance with current health and safety protocols. Our organisation is fully adapted to the current situation: order management is undertaken remotely, and shipping is being managed by a pared-down team and avoids all physical contact.
If you have any further questions, please contact our customer service.