Article 2 : Browsing the Website and Account Creation
Article 3 : Terms and conditions of order
3.1 Wishlist and shopping cart
3.2.1 Products offered on the Website
3.2.2 Made to order
3.3.1 Product selection
The Products offered for sale on the Website are described and presented as accurately as possible (specifications, illustrations, size, composition, etc.). However, it is recommended that you consult the description of each Product by clicking on "Product Details" in order to learn more about the Product in question, in particular with regard to the characteristics sought, as you alone are responsible for the choice and purchase of a Product. If you have any doubts or queries regarding a Product, you may contact Customer Service.
For any questions relating to the Products and your orders, you can contact our customer service (hereinafter the "Customer Service") by clicking on the "Contact Us" link or by telephone on +33 (0)2.52.65.02.14 from Monday to Friday from 9am to 7pm (Time Zone UTC+1). .
3.3.3 Validation of orders placed on the Website
3.3.4 Order summary
You will then receive an e-mail confirming the shipment of your order. We make every effort to ensure that our communications are sent to you as soon as possible. We advise you to check your "Spam" folder if you have not received the shipping confirmation e-mail.
Article 4 : Prices and payment methods accepted
4.2.1 Payment by credit card
4.2.2 Payment by Paypal
4.2.3 Payment in 3X at no charge by credit card
Article 5 : Delivery and reception of the Products
5.1 Terms of delivery of the Products
5.1.1 Countries and territories of delivery
The Products available on the Site can be delivered:
As an exception to the above, we do not deliver to the following territories: DOM-TOM, Liechtenstein, United Kingdom.
5.1.2 Methods of delivery
For more information on delivery methods, prices and deadlines, please refer to the page of the Site entitled "Delivery".
The shipping time for a pre-ordered Product will be expressly indicated on the product sheet. In the event of a change in the delivery time, you will be immediately informed by email and/or on your customer account.
5.1.3 Delivery warnings
The information concerning the delivery methods are also accessible from the validation page of the shopping cart, as well as on the summary page of the order, before the payment of the latter. No delivery will be made if full payment cannot be received.
We will do our utmost to ship your purchases as soon as possible once the order has been placed, in accordance with the delivery method chosen by the Customer when placing the order. Notwithstanding the foregoing, in all cases, delivery will be made within a maximum of thirty (30) working days from receipt of the order confirmation e-mail, subject to the availability of the Products, as indicated at the time of your order.
In case of absence or delay in delivery, you must contact Customer Service as soon as possible at the number indicated at the bottom of the home page of the Site. In this case, you can either ask us for a new estimated delivery date or cancel the order and receive a full refund.
5.2 Receipt of Products
Upon delivery of the order, you will be required to check the conformity and condition of your order in the presence of the carrier and, if necessary, to issue, all useful reserves concerning apparent defects (missing product, damaged package, etc.). Only the damages and anomalies mentioned in the reservations made by the consumer will be considered in the resolution of the dispute by the transport provider.
In addition, it is your responsibility (or any third party that you have designated) to check the number and condition of the Products upon delivery by the carrier. If the package received is open or visibly damaged, or if all or part of the Products in the package are damaged, missing or do not correspond to the order, you (or any third party that you have designated) are invited to refuse receipt of the package or the Products concerned and to issue, in writing, the necessary and sufficiently detailed reservations of use to the carrier (open package, package or item(s) damaged or missing or do not correspond to the order, etc.).
We remind you that in the event of a delivery problem, you must imperatively keep all the elements received as is (packaging and overpackaging included) until complete resolution of your file.
Any failure to comply with the rules defined above may result in the refusal of the transport service provider to take charge of the dispute.
In any event, you also undertake to notify us without delay and at the latest within two (2) working days following delivery via the "Contact Us" section at the bottom of the home page of the Website, to enable us to carry out an investigation with the carrier and/or to exercise recourse with the carrier within the time limits provided for by the applicable regulations, where applicable.
In the event of missing Products, refusal or return of a Product in the above circumstances, we will either refund the Product(s) concerned within 14 days or resend the damaged/missing Product(s).
It is specified that the above provisions do not deprive you of the benefit of the right of withdrawal as provided in Article 6 below or the benefit of the guarantees available to you as provided in Article 8 below.
5.3 Return of Products
Each return is inspected by our teams. For it to be accepted, the shoes must be in the condition in which you received them, new and unworn, with their accessories (laces, bag, etc.) as well as in their original packaging. The shoe box must not be used as a transport box, it must be intact on arrival and clean when it is put back on sale.
It is important to be vigilant when trying on shoes. We recommend trying on the shoes on a clean floor, such as carpet or rug, so as not to damage the sole. Returns of shoes with damaged soles that prevent them from being put back on sale will not be accepted.
We reserve the right to refuse a return if all these conditions are not respected, if the product is damaged or for hygienic reasons. In this case, the products will be returned to you.
Article 6 : Right of Withdrawal
You have the possibility, without any reason, to cancel your order within fourteen (14) calendar days from the day of receipt of the Products ordered, the date appearing on the carrier's receipt signed by the Customer as proof. If this fourteen (14) day period expires on a Saturday, Sunday or holiday, it is extended to the first following business day. After this period, you will no longer be able to exercise your right of withdrawal.
This right of withdrawal is exercised without penalty, except for the return costs, which remain your responsibility, except in the case of a proven error on our part.
The procedure described in "5.3 Returns" applies to the return of the goods.
In the event of exercising the right of retraction, the Company will reimburse the consumer within fourteen (14) days following receipt of the return. The consumer will then be reimbursed by re-credit system (secure transaction) in case of payment by credit card.
We offer you the possibility to complete and submit your declaration of withdrawal online by logging into your customer account. You will then immediately receive a confirmation of your withdrawal by email.
You can also send your withdrawal request by contacting our Customer Service or use the model withdrawal form available in the appendix to these General Terms and Conditions of Sale.
Article 7 : Limitation of liability
We shall not be liable for the breach of any of our obligations if the poor performance of the contract results from a case of force majeure, due to an act or omission on your part, the unforeseeable and insurmountable act of a third party to the contract, or an obstacle beyond our control, which we could not reasonably foresee at the time of signing your contract, and the consequences of which cannot reasonably be avoided or overcome.
Article 8 : Warranties
8.1 Legal warranty of conformity
> Is fit for the use usually expected of a similar good and, where appropriate :
- If it corresponds to the description given by the seller and possesses the qualities that the seller has presented to the buyer in the form of a sample or model;
- If it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling.
>Presents characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter.
The legal warranty of conformity applies independently of any commercial warranty that may be offered.
On the basis of this legal warranty of conformity you have a period of two (2) years from the delivery of the Product to take action by contacting Customer Service. Where repair of the Product is possible, you have the option to choose between repair or replacement of the Product provided that this does not result in disproportionate costs for us. If you wish to invoke this warranty, you are exempt from providing proof of the existence of the defect during this period.
8.2 Warranty for hidden defects
You are required to check that the Products received correspond to the order and, in the event of a lack of conformity or a hidden defect within the meaning of the corresponding legal guarantees, you must contact Customer Service, which will provide you with the necessary information concerning the return of the Products and their replacement or reimbursement. We will exchange or repair the returned Product after receipt and examination of the Product concerned.
8.3 Warranty disclaimer
Article 9 : After-Sales Service and Repairability of the Products
All Products benefit from an after-sales service.
For any repair, please contact our Customer Service. We cannot guarantee the repairability of your Product and confirm that no period of availability of spare parts essential to the use of the Products is guaranteed. Nevertheless, we will make our best efforts to satisfy you in the event of a request for one or more spare parts.
Article 10 : Intellectual Property
FREE LANCE owns the domain name " www.freelance.fr ". The Website is an intellectual work protected by intellectual property rights. The Website as a whole, as well as the products sold on it, and each of the intellectual property elements that make it up (such as texts, trees, software, databases, animations, photographs, illustrations, sounds, charters, diagrams, logos, trademarks, drawings and models) are our exclusive property or have been regularly licensed to us. We as well as the persons benefiting from a user license are authorized to use the related intellectual property rights.
The use of all or part of the Website, in particular by downloading, reproducing, transmitting, representing or broadcasting it for purposes other than for your personal and private use, for commercial or non-commercial purposes, is strictly prohibited. Violation of these provisions subjects you to the penalties provided for by French law.
When you use a "Share" function proposed on the Website in order to make discover a Product, an event or a communication of the FREE LANCE brand, you acknowledge and accept that the contents made available for sharing must only be used for purely personal use to the exclusion of any commercial use on web sites or pages and/or any other digital support or material for commercial purposes.
The creation of hypertext links to the Website may only be made with the prior written authorization of a legal representative of FREE LANCE, which authorization may be revoked at any time.
Hypertext links may refer to sites other than the Website. We disclaim all responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.
We remain free to modify, at any time and without notice, the content of the Site.
Article 11 : Confidentiality and processing of personal data
FREE LANCE, in its capacity as Data Controller, is led to process a certain number of personal data. FREE LANCE implements all the technical and organizational security means in order to ensure the confidentiality and the security of the transmitted personal data, in accordance with the Data Protection Act of 1978 as amended and with the Regulation n°679/2016 known as the General Regulation on Data Protection.
Article 12 : Severability
If one or more stipulations of the present General Terms and Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full force and scope.
Article 13 : Applicable law and dispute resolution
13.1 Consumer mediation
In the absence of an amicable resolution you can contact the Association of European Mediators (AME CONSO), within one year of the written complaint sent to us. You can use this service free of charge, wich is available electronically or by post:
- by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com
- or by post : AME CONSO, 11 Place Dauphine – 75001 PARIS.
>If you reside in a Member State of the European Union, you can contact the European Consumer Centre electronically by filling in a form on the website www.europe-consommateurs.eu or by post:
CENTRE EUROPÉEN DES CONSOMMATEURS
c/o Centre Européen de la Consommation
>If you reside in Switzerland, you can contact the Institution of E-Commerce Mediation by e-mail at the following address email@example.com or by post:
c/o Konsumentenforum kf
13.2 Applicable law and jurisdiction
The present General Terms and Conditions of Sale are governed by French law.
The attribution of jurisdiction in case of dispute and in the absence of an amicable agreement between the parties, is given to the competent courts of La Roche sur Yon. In the event of a dispute or claim, the consumer shall first contact the Company to obtain an amicable solution.
Article 14 : Language
The present General Terms and Conditions of Sale have been written in French in their original version and translated into English.
In the event that these Terms and Conditions of Sale should be interpreted, only the French version shall be deemed authentic.
Appendix - Withdrawal Form
If you wish to exercise your right of withdrawal - in compliance with the conditions set out in Article 6, you can use the form below:
Attention : RAUTUREAU APPLE SHOES - Return Department - 2 rue des Boutons d'Or CS 10002 85130 LA GAUBRETIERE - FRANCE
I hereby notify you of my withdrawal from the contract for the sale of the following good(s):
- Name(s) and reference(s) of the item(s) :
- Ordered on :
- Received on :
- Order number :
Name of the customer at the origin of the order :
Address of the customer at the origin of the order :
Signature of the customer in case of notification of this form on paper :