New service of distance shopping with our sales advisors in store at +33 805 385 330
 

Delivery to Metropolitan France and Corsica

Modes of delivery:

• Standard:

- Colissimo to Metropolitan France : from the date of dispatch, free delivery within 2 or 3 days, from Monday to Saturday, either to home, or to Pickup points and lockers. This delivery time is not guaranteed for Corsica. Orders received before 7.45 am, outside commercial operations period, will be processed the same day. Orders received on Friday after 7.45 am or on week-ends, will be processed on Monday.



- UPS for delivery to Free Lance stores to Metropolitan France : from the date of dispatch, free delivery within 2 days, from Monday to Saturday. Orders received before 7.45 am, outside commercial operations period, will be processed the same day. Orders received on Friday after 7.45 am or on week-ends, will be processed on Monday.


• Express:
Chronopost to Metropolitan France and Corsica: from the date of dispatch, delivery at your charge to home or to a pick-up store within 24 hours. Orders received before noon, will be processed the same day. Express delivery may not be available during commercial operations. Orders received on Friday after 12 pm or on week-ends, will be processed on Monday.


Chronopost Home 9,9 €
Chronopost Pick-up Store 4,9 €
Corsica: an extra fee of 15€ will be added.


Delivery to European Union countries and to Switzerland :


Modes of d
elivery:


• Chronopost to Europe: from the date of dispatch, free delivery within 2 or 6 days, to home with signature.

• UPS :
                - for delivery to Free Lance stores to Europe : from the date of dispatch, free delivery within 2 days.
                - to Cyprus and Malta : 20 €, delivery within 4 or 5 days, to home with signature.

• DHL to Switzerland :
                - DHL express , delivery fees of 13,90 CHF at your charge, delivery within 1-3 days to home with signature.
                - DHL "economy" , delivery fees of 5,90 CHF at your charge, delivery within 2-5 days to home with signature.

Countries             

Transport      

Delivery times*

Cost                       

Germany

Chronopost

2-3 days

Free

Austria

Chronopost

3-4 days

Free

Belgium

Chronopost

2 days

Free

Bulgaria

Chronopost

4-5 days

Free

Cyprus

UPS

4-5 days

20 €

Croatia

Chronopost

4-5 days

Free

Denmark

Chronopost

3 days

Free

Spain (except Balearic Islands, Canary Islands, Ceuta and Melilla)

Chronopost

2-3 days

Free

Estonia

Chronopost

6 days

Free

Finland

Chronopost

4-5 days

Free

Greece

Chronopost

6-7 days

Free

Hungary

Chronopost

3-4 days

Free

Ireland

Chronopost

3 days

Free

Italy (except Vatican, San Marino)

Chronopost

2-3 days

Free

Latvia

Chronopost

4-5 days

Free

Lithuania

Chronopost

4 days

Free

Luxembourg

Chronopost

2 days

Free

Malta

UPS

4-5 days

20 €

Netherlands

Chronopost

2 days

Free

Poland

Chronopost

3 days

Free

Portugal (except Madeira and Azores)

Chronopost

2-3 days

Free

Czech Republic

Chronopost

3 days

Free

Romania

Chronopost

4 days

Free

Slovakia

Chronopost

3 days

Free

Slovenia

Chronopost

3-4 days

Free

Sweden

Chronopost

4-6 days

Free

Switzerland

DHL express

1-3 days

13,90 CHF

DHL economy

2-5 days

5,90 CHF

*Delivery times are only given by Chronopost, UPS and DHL as an estimate.


No delivery to French Overseas Departments and territories, Liechtenstein.


Orders received for these destinations will be cancelled.


We cannot be held responsible for the delivery delays, due to force majeure beyond our control (social movements, weather conditions,etc...)


Security

Your order will be delivered from Monday to Saturday between 9 am and 1 pm. If it is impossible to deliver your parcel in your mailbox, a delivery notification will be left indicating the date and address of a post office or a pick-up store where you can collect your parcel upon presentation of an identity proof .


As from the date mentioned on the delivery notification, you have 15 days to collect your parcel. After this deadline, the parcel will be automatically returned to the shipper.


Place of dispatch

We send all orders from our warehouse in la Gaubretière in France (Vendée).


Status of your order

After logging in to your account, you can track your order in the section « My orders » in the column « status ».


Tracking your parcel

After logging in to your account, in the section "My orders", click on the reference of your order in the first column. Then the section "follow your order’s status step-by-step" appears. Click on the link indicating the tracking number, above your delivery address, to be directed to the carrier site. If you already have your tracking number, you can track your parcel through our carriers sites:

socolissimo.fr

chronopost.fr

UPS

DHL


Choice of delivery date and time

Unfortunately, it is not possible to choose the delivery date and time.


I still have not received my order

- First check the status of your order : After logging in to your account, in the section "My orders", in the column « status ». 
- Make sure your delivery address is correct.
- If your parcel is considered delivered and yet you still not have received your order, please send us within 3 days after the delivery : a copy of both sides of your identity card, a handwritten letter of complaint about the non-receipt and a proof of address so that we can open a complaint file to the carrier. For the purpose of the investigation, the carrier may ask you to file a complaint with the law enforcement agencies.


Order partially delivered or damaged

If you receive the parcel either open, in bad condition or damaged, please give details of any anomalies on the delivery slip with the delivery agent. Any damage need to be reported to us within 2 days after delivery. In order to open a complaint file to the carrier, we will need pictures showing the impact on the parcel and on the shoes.


Free Lance stores delivery

Delivery to our Free Lance stores is now available by UPS.